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Returns
CHANGING YOUR MIND —
If your item is undamaged, and you would simply like to return it, you have a 14 day period (from receiving your order) to let us know. Please email us at stockroom@bybuild.shop with your name, address & the item you’re returning, and you will then have 14 days to arrange return shipping (excluding transit time). All costs and liability (i.e. damage) for returning items are the responsibility of the customer, and a refund will be issued once the item is received, undamaged.
We recommend using a tracked service as we cannot be responsible for any lost or damaged items. A refund will not be issued in the event of a lost or damaged item, unless it can be proved that the damage occurred during transit.
Please note, items must be returned undamaged and in a suitable protective mailer. We recommend you keep a photographic record of the condition of the item when you send it, which will help with a claim in the event of any damage in transit back to us.
DAMAGED ITEMS —
If the packaging is damaged on arrival to you, please note ‘DAMAGED’ on the acceptance of delivery/request for signature (where this is required), and please photograph the damaged package before opening.
If the contents are found to be damaged upon opening, please send a photograph of the damage to stockroom@bybuild.shop within 48hrs of the receipt of goods – this will allow us to open a claim with the carrier for damage in transit. Please also include your name, address, details of the item/s and whether you would like a replacement or a refund.
FAULTY ITEMS —
Should an item be faulty, you have 30 days to let us know, and arrange the return to us. Please email us at stockroom@bybuild.shop, and include your name, address & a description of the fault and any supporting photographs. Please also let us know if you would like a replacement or a refund.
REFUNDS —
Refunds will be made once we receive the returned goods in their original condition, or if you email us with details of the damage and we are satisfied that the return of the item/s is not required.
All refunds will be sent to the original payment method. If you no longer have access to that payment method, you need to contact your bank or agency for the original payment method to claim the funds after the refund is sent. Refunds can take up to 10 business days to process. If more than 15 business days have passed since we approved your return, please contact us at stockroom@bybuild.shop.
If your item is undamaged, and you would simply like to return it, you have a 14 day period (from receiving your order) to let us know. Please email us at stockroom@bybuild.shop with your name, address & the item you’re returning, and you will then have 14 days to arrange return shipping (excluding transit time). All costs and liability (i.e. damage) for returning items are the responsibility of the customer, and a refund will be issued once the item is received, undamaged.
We recommend using a tracked service as we cannot be responsible for any lost or damaged items. A refund will not be issued in the event of a lost or damaged item, unless it can be proved that the damage occurred during transit.
Please note, items must be returned undamaged and in a suitable protective mailer. We recommend you keep a photographic record of the condition of the item when you send it, which will help with a claim in the event of any damage in transit back to us.
DAMAGED ITEMS —
If the packaging is damaged on arrival to you, please note ‘DAMAGED’ on the acceptance of delivery/request for signature (where this is required), and please photograph the damaged package before opening.
If the contents are found to be damaged upon opening, please send a photograph of the damage to stockroom@bybuild.shop within 48hrs of the receipt of goods – this will allow us to open a claim with the carrier for damage in transit. Please also include your name, address, details of the item/s and whether you would like a replacement or a refund.
FAULTY ITEMS —
Should an item be faulty, you have 30 days to let us know, and arrange the return to us. Please email us at stockroom@bybuild.shop, and include your name, address & a description of the fault and any supporting photographs. Please also let us know if you would like a replacement or a refund.
REFUNDS —
Refunds will be made once we receive the returned goods in their original condition, or if you email us with details of the damage and we are satisfied that the return of the item/s is not required.
All refunds will be sent to the original payment method. If you no longer have access to that payment method, you need to contact your bank or agency for the original payment method to claim the funds after the refund is sent. Refunds can take up to 10 business days to process. If more than 15 business days have passed since we approved your return, please contact us at stockroom@bybuild.shop.